The other office staff consists of an office manager and two part time workers. One works in billing and the other is a file clerk. The lady in billing quit four months ago and they hired a very capable gal to take her place. She trained for two weeks, worked for one, and then gave her two weeks notice. Apparently she got the full time job she had interviewed for. The lady who took her place, trained for two weeks, worked for three weeks and then quit with no notice at all. The office manager hired a new gal. She took a while to catch on, but she’s been here for longer than the other two combined and is doing fine.
The file clerk worked in our office for about five years. She got into an argument with the manager and quit. She did more than file. She helped me with the overflow of phone calls, taking patients back on occasion, etc.
Enter the new gal. She’s been here about two weeks and never worked in a doctor’s office before. It’s been tough on her. I can tell she’s losing heart. I find myself asking her if she’s okay. I tell her all the time, she’ll catch on. She’s trying very hard. It’s tough being the new person. My heart goes out to her. Everything is foreign to her. She realizes how much she doesn’t know and gets flustered. I think part of the problem is she wants to be perfect at everything right away.
Nobody is born knowing how to do their jobs. There is a learning curve. So next time you have the trainee, remember to be kind, smile, encourage and be patient because of it’s tough to be new.
© Nadine Z. 2008