The cost of our insurance went up and they were offering less bang for the buck (larger deductible, higher copays and more out of pocket expense). Our insurance agent suggested a switch. That’s great – no deductibles for pharmacy, smaller copays, less out of pocket expense and smaller deductible. Sign me up. Here’s the problem. We couldn’t get an identification number or our insurance cards by the first of the month. It came around the middle of the month. If you don’t have to go to the doctor or get medication this is not a problem.
It was for me. We needed new prescriptions for Tom’s medications. Using a mail order pharmacy is the way to go because you get a three month supply for the price of one month. He ran out of medication and the first order takes fourteen days to get processed and the doctor’s office didn’t get it sent on time. Yes, I know, I’m starting to rant a little bit.
I had to call the doctor’s office again and ask them to re-fax the prescriptions because the mail order pharmacy doesn’t have it on record. I have to ask them to then fax a month supply to our local pharmacy so that he will have his medications.
I don’t like insurance companies. I don’t like switching. I don’t like that with some companies you have to have your doctor’s office call because certain medications they deem not necessary have to have prior authorization.
Let’s make the doctor’s office staff work even harder then they already do by having them call the insurance company, go through the millions of menu options before they can speak to a human being who then has to transfer them to another department to get prior authorization because someone at the insurance company dictates what doctor’s can prescribe.
Okay, I know, now I have to go and repent for my ranting and raving. But I’m feeling much better now.
Nadine Z. 2008